Services Policy — Bot The Builder

1. Service Offerings

Bot The Builder provides the following core services:

AI Chatbot Builder: No-code platform to create, train, and customize AI-powered chatbots
Content Training: Upload websites, PDFs, documents, and knowledge bases to train your chatbots
Chatbot Deployment: Embed chatbots on websites, share via link, or integrate with other platforms
Analytics & Insights: Track conversations, measure performance, and identify common questions
Multi-Channel Support: Deploy chatbots across web, mobile, and messaging platforms
Customization Options: Configure appearance, tone, behavior, and brand identity

2. Service Levels and Availability

We strive to provide reliable, high-quality service:

Uptime Target: We aim for 99.5% platform availability (excluding scheduled maintenance)
Scheduled Maintenance: Announced at least 48 hours in advance when possible
Emergency Maintenance: May be performed without notice to address critical issues
Support Hours: Email support available 24/7 with response within 24-48 hours
Premium Support: Available for enterprise customers with dedicated account management

Service levels may vary by plan. Please refer to your specific plan details for guaranteed SLAs.

3. User Responsibilities

To use Bot The Builder effectively, you agree to:

Provide Accurate Information: Supply truthful, complete account and billing information
Secure Your Account: Maintain confidential passwords and secure access credentials
Acceptable Use: Create chatbots that comply with our acceptable use policy and applicable laws
Content Rights: Ensure you have rights to all training content you upload
Monitor Chatbot Behavior: Regularly review and update your chatbot's responses
Legal Compliance: Comply with data protection laws (GDPR, CCPA) when deploying chatbots
End-User Disclosures: Inform users they're interacting with an AI chatbot where required by law

4. Service Limitations

Please be aware of the following limitations:

AI Accuracy: Chatbot responses are generated by AI and may occasionally be inaccurate or inappropriate
Not a Substitute: Bot The Builder is not a substitute for professional advice (legal, medical, financial)
Rate Limits: API calls and message volumes may be subject to rate limits based on your plan
Data Processing: Training new content may take time depending on volume and complexity
Language Support: Primary support is for English, with varying quality for other languages
Third-Party Dependencies: Services rely on third-party AI providers and infrastructure

5. Billing and Payment

For paid plans, the following applies:

Free Tier: Available with limited features and usage quotas
Subscription Plans: Billed monthly or annually based on your selection
Payment Methods: Credit card, debit card, or other approved methods
Auto-Renewal: Subscriptions automatically renew unless cancelled
Price Changes: We may adjust pricing with 30 days notice
Refund Policy: Pro-rated refunds available within 14 days of initial purchase
Late Payments: May result in service suspension or account termination
Taxes: Prices exclude applicable taxes (VAT, sales tax, etc.)

6. Support and Maintenance

We provide the following support services:

Email Support: Available to all users at solutions@41labsllc.com
Documentation: Comprehensive guides, tutorials, and FAQs
Community Forum: Peer support and best practices sharing (coming soon)
Bug Fixes: Regular updates to address issues and improve stability
Feature Updates: Continuous platform improvements and new capabilities
Migration Assistance: Help moving from other platforms (for paid plans)

Support response times vary by plan level and issue severity.

7. Data Security and Privacy

We take data security seriously:

Encryption: All data encrypted in transit (TLS/SSL) and at rest
Access Controls: Role-based permissions and authentication
Regular Audits: Security assessments and vulnerability testing
Data Isolation: Your chatbot data is isolated from other customers
Compliance: GDPR, CCPA, and SOC 2 compliance (in progress)
Backups: Regular automated backups with disaster recovery procedures
Data Portability: Export your data at any time

For complete privacy details, see our Privacy Policy.

8. Acceptable Use Policy

You may not use Bot The Builder to create chatbots that:

Promote illegal activities, violence, or harm
Distribute malware, spam, or phishing content
Harass, threaten, or abuse users
Violate intellectual property or privacy rights
Impersonate individuals or organizations deceptively
Collect sensitive personal information without consent
Provide medical, legal, or financial advice without proper disclaimers
Generate sexually explicit or adult content
Spread misinformation or manipulate users

Violations may result in immediate account suspension or termination.

9. Service Modifications

41Labs LLC reserves the right to:

Update Features: Add, modify, or remove features at our discretion
Change Pricing: Adjust pricing for new customers or upon renewal (with notice)
Discontinue Services: Retire features or the platform with reasonable notice (minimum 90 days)
Change Providers: Switch underlying AI models or infrastructure providers
Implement Limits: Add or modify usage limits and quotas

We will make reasonable efforts to minimize disruption and provide advance notice of major changes.

10. Third-Party Integrations

Bot The Builder may integrate with third-party services:

AI Providers: OpenAI, Anthropic, or other language model providers
Analytics: Third-party analytics and monitoring tools
Payment Processors: Stripe or other payment gateways
Communication Platforms: Slack, Discord, WhatsApp, etc. (where available)

We are not responsible for third-party service availability, changes, or data practices. Review each provider's terms and privacy policies.

11. Intellectual Property

Ownership and rights:

Platform IP: Bot The Builder platform, code, and branding are owned by 41Labs LLC
Your Content: You retain ownership of all content you upload and create
Generated Content: Chatbot responses are jointly created; you may use them freely
Feedback: Suggestions and feedback you provide may be used by us without compensation
License to Us: You grant us a license to use your content solely to provide the Services

12. Account Termination and Data Deletion

Regarding account closure:

Voluntary Termination: You may close your account at any time
Data Retention: After closure, we retain your data for 30 days for recovery purposes
Permanent Deletion: After 30 days, all data is permanently deleted (except as required by law)
Export Before Deletion: Export your data before closing your account
Involuntary Termination: We may terminate accounts for Terms violations
No Refunds: No refunds for early termination (except as stated in Section 5)

13. Service Guarantees and Disclaimers

While we strive for excellence, please note:

We do not guarantee specific business outcomes or results
Chatbot accuracy and performance may vary
Service availability may be affected by factors beyond our control
We are not liable for decisions made based on chatbot responses
Users are responsible for compliance with industry-specific regulations

For complete legal disclaimers, see our Terms & Conditions.

14. Policy Updates

This Services Policy may be updated from time to time:

Changes will be posted on this page with a new "Last Updated" date
Material changes will be communicated via email
Continued use of the Services constitutes acceptance of changes
We encourage periodic review of this policy

Contact Information

For questions about our services or this policy:

Bot The Builder (a product of 41Labs LLC)
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: solutions@41labsllc.com

Last Updated: November 2, 2025